Create a Survey

Create Online Survey

Make Your Own Online Surveys for Businesses easy, fast and with 100% data privacy.

Diverse Survey Templates

Choose from 100+ templates for various online survey needs and styles.

Data-Driven Insights

Get instant Results of your Online Surveys to Analyse and make informed decisions to improve your business strategies.

User-Friendly Interface

Easy-to-use Online Survey software for Customer Satisfaction, Employee Feedback, Market Research, and other online questionnaires. Embed questionnaires directly on your website. Collect anonymous / non-anonymous responses. Empower teams with intuitive tools for effective feedback collection and analysis of your Online Surveys.

What is a Survey?

An Online Survey is a research method used to gather information from a pre-defined group of respondents to gain insights on various topics of interest. Surveys can be conducted in various formats, such as online questionnaires, face-to-face interviews, telephone interviews, or paper forms. They are widely used in different fields, including marketing, social sciences, healthcare, and public policy, to collect data on opinions, behaviors, and experiences.

Why Businesses Create Customer Surveys Online

Businesses Conduct Customer Surveys Online today for several reasons:

1. Understanding Customer Needs and Preferences: Online Surveys help businesses gain valuable insights into what their customers need, want, and expect. This information is crucial for developing products and services that meet customer expectations.

2. Measuring Customer Satisfaction: By asking customers about their experiences through an Online Survey, businesses can gauge how satisfied customers are with their products, services, and overall brand experience.

3. Identifying Areas for Improvement: Customer feedback obtained through Online Surveys can highlight areas where the business is excelling and areas that need improvement. This helps businesses make informed decisions about where to focus their resources.

4. Building Customer Relationships: Engaging customers through Online Surveys shows that the business values their opinions and is committed to improving their experience. This can help build trust and loyalty.

5. Gaining Competitive Advantage: Understanding customer preferences and behaviors can help businesses stay ahead of competitors by offering unique value propositions. That is the importance of conducting an Online Survey. It is fast, secure, and gives instant results and reports. With the advent of AI everything is even more advanced.

How Businesses Make Decisions Based on Online Surveys

Businesses use survey data to make informed decisions in several ways:

1. Product Development: An Online Survey feedback can inform product development teams about the features and improvements that customers want to see. This helps in creating products that better meet customer needs.

2. Marketing Strategies: Online Surveys can reveal customer preferences and trends, allowing businesses to tailor their marketing messages and campaigns to resonate with their target audience.

3. Customer Service: Understanding the customer's pain points through Online Surveys can help businesses improve their customer service processes and address common issues more effectively and quickly.

4. Business Operations: Online Surveys can provide insights into operational inefficiencies, enabling businesses to streamline their processes and improve overall performance.

5. Strategic Planning: Online Survey data can inform long-term business strategies by highlighting emerging trends, market opportunities, and potential risks.

Best Way to Create Online Surveys

Creating an effective survey involves several key steps:

1. Define the Purpose: Clearly outline the goals of the Online Survey. Understand what information you need and why.

2. Identify the Target Audience: Determine who will be taking the Online Survey. Please make sure the questions are relevant to them.

3. Design the Questions: Craft clear, concise, and unbiased questions for your Online Surveys. Use a mix of question types like multiple-choice, rating scales, and open-ended, to gather comprehensive data.

4. Choose the Right Format: Decide on the Online Survey format (online, face-to-face, etc.) based on your target audience and goals.

5. Pre-test the Survey: Conduct a pilot test with a small group to identify any issues with the questions or format, before you go ahead with creating a large-scale Online Survey.

6. Distribute the Survey: Use appropriate channels to reach your target audience for your Online Survey. Ensure anonymity and confidentiality to encourage honest responses.

7. Analyze the Data: Use statistical tools and software to analyze the Online Survey data. Look for patterns and insights.

8. Take Action: Use the Online Survey findings to make informed decisions and implement changes. Communicate the results and actions taken to your respondents.

Do's and Don't When Creating Online Survey

Do's:

• Do Keep It Simple: Use straightforward simple language and avoid jargon. Make the Online Survey easy to understand and complete.

• Do Keep It Short: Respect your respondents' time. Focus on the most important questions to keep the Online Surveys short and engaging.

• Do Provide Clear Instructions: Ensure respondents know how to answer the questions asked in the Online Surveys and what is expected of them.

• Do Offer Incentives: Consider offering rewards or incentives to encourage participation in the Online Surveys.

• Do Test the Survey: Pre-test the Online Surveys to identify any issues and make necessary adjustments.

Don'ts:

• Don't Lead or Bias Respondents: Avoid leading questions that can influence respondents' answers. Keep the questions neutral.

• Don't Ask Too Many Questions: Overloading Online Survey Customers with too many questions can lead to respondent fatigue and lower response rates.

• Don't Ignore Privacy Concerns: Ensure that respondents' privacy is protected and that their data is handled securely.

• Don't Make Assumptions: Avoid assuming that all respondents have the same knowledge or experience. Make the Online Survey inclusive and accessible.

By following these best practices, businesses can create effective surveys that provide valuable insights, helping them make informed decisions and improve customer satisfaction. Online Surveys are a powerful tool for understanding and engaging with customers, ultimately driving business success.

Sample Company Survey Form

We have created a sample Survey form for a toothpaste company customers.

Tooth Paste Survey

Toothpaste Customer Survey

1. Basic Information

• Name: __________________________

• Age: ________________

• Gender: Male [ ] Female [ ] Other [ ]

• Email: __________________________

2. Toothpaste Usage

1. How often do you brush your teeth?

   • Twice a day [ ]

   • Once a day [ ]

   • Occasionally [ ]

2. Which brand of toothpaste do you currently use?

3. How satisfied are you with your current toothpaste brand?

   • Very satisfied [ ]

   • Satisfied [ ]

   • Neutral [ ]

   • Dissatisfied [ ]

   • Very dissatisfied [ ]

3. Product Features

4. How important are the following features to you when choosing toothpaste? (Rate on a scale from 1 to 5, with 1 being not important and 5 being very important)

   • Price: 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 [ ]

   • Flavor: 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 [ ]

   • Whitening Effect: 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 [ ]

   • Fresh Breath: 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 [ ]

   • Sensitivity Relief: 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 [ ]

   • Natural Ingredients: 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 [ ]

4. Buying Experience

5. Where do you usually purchase your toothpaste?

   • Supermarket [ ]

   • Online [ ]

   • Pharmacy [ ]

   • Other: __________________________

6. How often do you purchase toothpaste?

   • Monthly [ ]

   • Every 2-3 months [ ]

   • Every 6 months [ ]

   • Annually [ ]

5. Feedback

7. What do you like most about our toothpaste?

8. What do you dislike about our toothpaste, if anything?

9. How can we improve our toothpaste to better meet your needs?

10. Would you recommend our toothpaste to others?

    • Yes [ ] No [ ]

6. Additional Comments

Thank you for taking the time to complete this survey. Your feedback is invaluable to us!

A Tooth Paste Customer Survey:
A Case Study

Once an Indian Toothpaste company created an Offline as well as an Online customer Survey form. They distributed the survey form in the form of leaflets on the city roads to people and asked them to post the survey form back to the company to receive a 200g toothpaste gift voucher, for participating in the Survey.

People were excited at the gift offer and almost everyone responded. The toothpaste company received a resounding success in response to the survey they had created. Almost all the survey forms came back and the Online Survey too had an overwhelming response.

The company analyzed the customer Offline and Online Survey reports and one thing came up that the company found to be very important.

People using their brand of toothpaste were not buying as much toothpaste as a regular customer should be buying. In any given period of time, the customers were buying less toothpaste than their rival toothpaste.

The company did introspect and found that the diameter of the opening of their toothpaste tubes was narrower than that of their rival's toothpaste brand tube opening. So, the rival's toothpaste finished earlier than their toothpaste brand.

The company instantly increased the diameter of their toothpaste tube and their sales skyrocketed.

That is the power of Creating an Online Survey, analyzing the Surveys, drawing information or patterns, and taking informed corrective decisions to increase sales.